Contact2019-02-27T15:51:18+00:00

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Orogold Cosmetics is dedicated to providing superior customer satisfaction. If you have any questions or comments please feel free to contact us.





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45 Comments

  1. sandra moore November 2, 2013 at 3:26 pm - Reply

    Where is your closest store located to Homestead, Fl. which is south of Miami about 45 minutes from Miami airport..
    Please reply.
    Thank you.

  2. Michelle Dempsey May 6, 2014 at 8:40 pm - Reply

    Hi I am trying to contact you but it won’t accept the CAPTCHA code so please reply to this email ASAP. I purchased the deep peel from your store in West Edmonton mall but have lost the instructions and they are not on the container. I remember him saying to use it twice a week but not how to use it. Could you please email me the directions for use.

    Many thanks – Michelle Dempsey

    • Oro Gold Cosmetics Team May 6, 2014 at 10:02 pm - Reply

      Here’s the instructions for the 24K Deep Peeling:

      Wash your face and apply a small amount of the product, avoiding the eye area. Rub the peel in a circular motion. Do not leave the product on for more than 30 seconds. Rinse off with cool water.

      If you have any more questions, just let us know.

  3. Matthew Hamilton May 31, 2014 at 5:42 pm - Reply

    It works but it may not be for every one

  4. Ester Chung June 25, 2014 at 6:57 pm - Reply

    Orogold is calming down my skin and peaceful mind.

  5. Kim Trinh July 30, 2014 at 2:32 pm - Reply

    Your contact form does not work. There is no registered head office address for for your compnay in the UK. Is this company a limited company? Is this a genuining company? The companies called Oro Gold Cosmetics Ltd was dissolved in Nov 2013 and Oro Gold Retail Ltd was dissolved in Marc 2013, do they have any connection with you?

    • Oro Gold Cosmetics Team July 30, 2014 at 7:10 pm - Reply

      The OROGOLD Cosmetics corporate office in the USA and does not have a branch or company in the UK although the brand does have local distribution. For any questions regarding local UK distribution please contact info@oro-gold.co.uk

  6. Sheila Schreiber August 23, 2014 at 6:51 pm - Reply

    I’d like to the answer to the above. Has the 24KDMAE Deep Wrinkle Tightening Solution syringe been discontinued or replaced?

    • Oro Gold Cosmetics Team August 25, 2014 at 4:59 pm - Reply

      Hi Sheila. Thank you for your question. No changes have been made to this product, it is currently being sold at our OROGOLD locations as well as our online store.

  7. VAN HILLE KAREN September 22, 2014 at 4:06 am - Reply

    waar in belgie kan ik jullie produkten kopen?

    • Oro Gold Cosmetics Team September 26, 2014 at 7:41 pm - Reply

      Ongelukkig is daar geen winkels in België op hierdie tyd. Dit kan egter produkte gekoop word aanlyn http://www.oro-gold.co.uk/

  8. Lucy December 9, 2014 at 2:40 pm - Reply

    I am also having trouble with the captcha code. Perhaps you should look in to correcting that.
    I would like as much information as you can provide as to when, where and how to use the Deep Wrinkle Tightening Solution.
    Thank you!

    • Oro Gold Cosmetics Team December 10, 2014 at 7:00 pm - Reply

      The 24K DMAE Deep Wrinkle Tightening Solution is recommended for use once a month, or before special events.

      Apply a small amount of the solution directly into fine lines and wrinkles. You may use a cotton swab to gently massage the product into the skin. Let it dry and try to remain expressionless for 5 to 10 minutes.

      For additional questions, please visit howtouseorogold.com or call our customer service hotline (877) 554-1777

  9. Regina January 19, 2015 at 2:08 pm - Reply

    I have been using the product for a year or more and I love it…I would love to purchase some more

  10. nancy February 3, 2015 at 9:55 pm - Reply

    Cant read the code??? Tryed sumitting twice..

    Bad customer!
    Just want to purchase

    • Oro Gold Cosmetics Team February 4, 2015 at 10:07 pm - Reply

      Hi Nancy,

      Apologies for the inconvenience. To make a purchase, visit our website http://www.orogoldcosmetics.com. If you prefer to purchase in-store, find the location nearest you by visiting http://www.orogoldstorelocator.com. For additional assistance, please contact our customer service department (877) 554-1777.

  11. Mohamed Hmimida March 21, 2015 at 11:37 pm - Reply

    I bought 24K Deep day Moisturizer cream , and I wanna know how exactly to use , because I bought it for the wide pores .
    Thanks for help

    • Oro Gold Cosmetics Team March 24, 2015 at 4:36 pm - Reply

      Hi Mohamed,

      Thanks for your question. Cleanse your face with warm water and pat it dry. Then apply the 24K Deep Day Moisturizer Cream. Take about a coin-sized amount of cream, lightly tap your finger tips together, then gently tap or pat the cream onto your face and neck. Finish by gently massaging any remaining product in upward circular motions.

  12. Dorothy Peros April 22, 2015 at 7:49 am - Reply

    can’t seem to get the CAPTCHA CODE TO WORK. Please answer question asked about finding musk product/s.

  13. Carole Savoie April 22, 2015 at 4:45 pm - Reply

    I would like to purchase Boby Cream from Canada. Can you tell me where I could buy it please.

  14. Amr May 2, 2015 at 2:48 pm - Reply

    Hi,
    I visited number of your branches and they were closed. I could not find you in the kuwait cosmatic fair, i am trying calling all your numbers but no reply …
    Are you still in kuwait

    • Oro Gold Cosmetics Team May 4, 2015 at 5:34 pm - Reply

      Yes, we have several locations in Kuwait.

      Address: Salhia Complex, Kuwait City, Kuwait, Street 223 – Fahed el Salem

      Contact No: 011 965 663 878 51

      Address: Hilton Resort, Mangaf City, Kuwait, Street 101 – Sahel

      Contact No: 011 965 663 878 51

      Address: Tala Center Salmiya, Salem Al Mubarak St., Kuwait

      Contact No: 011 965 663 878 51

  15. Kellie May 6, 2015 at 8:41 pm - Reply

    I tried a sample of the 24K deep moisturizer when I was visiting Maui, HI recently and really liked it. I have sensitive skin, that is also combination skin (somewhat oily t-zone) and am wondering what collection or products would be best suited for that type of skin? I am 35 and live in a relatively dry climate in Alberta, Canada. I tend to breakout with heavy creams, serums, etc., so I find it hard to find the right product that moisturizes but doesn’t clog my pores.Looking forward ot hearing from you!

  16. EVDOKIA TZIMA June 7, 2015 at 2:30 pm - Reply

    Dear sir, I used your products and I found them perfect. But now one of them has finished, so I want to buy another one. Please tell me if I can find a store with your products in Rome, Italy. And answer me if your products are free of parabens or no. Thank you and I wait your answers.
    Evdokia Tzima, Greece

    • Oro Gold Cosmetics Team June 8, 2015 at 4:48 pm - Reply

      Here the address to our store in Rome:

      Via del Condotti, 33 Roma 00187 Italia

      OROGOLD products are paraben-free.

  17. Stephanie July 8, 2015 at 9:52 pm - Reply

    Hello, I have bougth a lot of productos from Orogold here in Mexico. The girl that sold them to me, said that I could go to a Orogold Spa at Polanco, Mexico City, but I cannot find the address in your website. Can you help me please?

    • Oro Gold Cosmetics Team July 13, 2015 at 4:32 pm - Reply

      Hi Stephanie,

      Below is the information you requested:

      Address: Presidente Masaryk 360, Local 21A, Polanco, Miguel Hidalgo, 11560 Ciudad de México, D.F.

      Contact No: (51) 55552800463

      Store Hours: 10.00AM – 09.00PM (Monday – Saturday).

      11.00AM – 07.00PM (Sunday)

      If we can assist with anything else, please let us know!

  18. Elis July 29, 2015 at 4:13 am - Reply

    I want to buy 24K deep peeling, but can I know how the price at singpore ?

    • Oro Gold Cosmetics Team July 29, 2015 at 6:30 pm - Reply

      You can find the price for the 24K Deep Peeling here.

  19. Rosemary Evans October 7, 2016 at 3:05 am - Reply

    I am having problems with the above it wont accept the CAPTCHA code. I have two things – Can you let Emilio (I think that is how you spell it) know from Orogold in Lahaina Maui that my products arrived and could I have instructions on how to use some of these things that I bought.

    • OROGOLD October 11, 2016 at 11:04 am - Reply

      Hi Rosemary,

      Thank you for your recent purchase. You can find directions for all Orogold products here. Just scroll down until you see the item you purchased. If you have any additional questions, call our customer service line at (877)554-1777 for further assistance.

      Thank you
      OROGOLD

  20. Fatima July 9, 2017 at 7:57 pm - Reply

    Greetings,

    Are your products suitable for vegetarians?

    Hope to hear from you soon.

    Cheers

  21. Fatima July 9, 2017 at 8:01 pm - Reply

    Your CAPTCHA code is not working. Please could you reply via email. Are your products suitable for vegetarians? I am not vegan and I am fine with using honey/milk but any other animal derived ingredients is what I am concerned about.

    Hope to hear from you soon.

    • Michelle Leong July 19, 2017 at 5:37 am - Reply

      Hi Fatima,

      Other than our products containing soluble collagen (derived from marine life) and caviar extracts, our products are suitable for vegetarians.

      Thank you,
      OROGOLD

  22. Jerele January 1, 2018 at 11:34 pm - Reply

    When I visited your store, the salesman told me to use every night at bedtime for a week and then once a week thereafter (at bedtime – wear it to bed). Your website says to use once per month. Exactly how and when is this to be used? (CAPTCHA did not work – I tried repeatedly)

  23. Michael Sokol January 27, 2018 at 6:57 pm - Reply

    Due ti a hardship I would like to get this settled Please

    • OROGOLDCosmetics January 31, 2018 at 12:32 pm - Reply

      ​Hi Michael,

      Please contact our customer service number so we can help you directly: 877-554-1777

      Thank you,
      OROGOLD

  24. Sandra King February 9, 2018 at 2:56 am - Reply

    I cannot use the captcha code and I have questions please contact me. Thank you

  25. linda walsh March 29, 2018 at 10:31 pm - Reply

    tried eye serum…unbelievable product! Sold, hook, line and sinker.

  26. Patricia campbell April 14, 2018 at 2:01 pm - Reply

    I tried to send an email but the captcha keeps telling me its wrong. I LOVE the DMAE collection!!5 stars!!!

  27. Lilymay March 18, 2019 at 5:09 pm - Reply

    Do you have any distributors in Montreal Quebec Canada?
    I saw a store in Toronto but they ran out of stock, how can I pre order products?

    Thank you

  28. Mentha Martin March 29, 2019 at 2:42 pm - Reply

    I have a. Appointment today, but I don, remember what time. Please call me
    346_617_9786

  29. Ulrike May 14, 2019 at 7:59 am - Reply

    Hello,
    could you tell me the adress of the store in St. Maarten, Karibik, Philippsburg. Thank you

    • OROGOLDCosmetics May 29, 2019 at 8:52 pm - Reply

      Hi Ulrike,

      Unfortunately we don’t have a store in Philippsburg, but you can take a look at all our other stores here.

      If you have any other questions, you can always reach us at 1-877-554-1777 or email us at cservice@orogoldcosmetics.com

      Thank you,
      OROGOLD